If the identity is still not getting set properly, you can turn off Support Diagnostics which turns off the option to submit an In App ticket using Help, Contact Support, and its feature path that triggers Outlook to stop responding by setting the following registry key (more info available here): For more information, use Sign in to Office. Sign out of Office and then sign back into Office to repopulate the identity registry settings. While working on a resolution for this known issue, Microsoft has provided affected customers with several workarounds:
It’s best if this key is set by the Office application, so it is preferred to use the most supported options first," the company added. "We do not know why the EmailAddress key is not being set properly. Microsoft added that it's currently investigating this ongoing issue and will update the support article as soon as a fix is available. The identity key should be listed under the Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity\Identities registry path, but the key is empty in cases when Outlook is crashing right after opening.Įmpty Outlook identity key causing crashes (Microsoft) Workaround available
"This issue occurs when the EmailAddress string data value under the Office identity is blank." "When you start Outlook Desktop, it gets past loading profile and processing, briefly opens, and then stops responding," Microsoft explains. On systems affected by this bug, customers will find that these event entries list 0x01483052 exception codes with 0x000000000024074d fault offsets and 0x1328 faulting process IDs. Microsoft is investigating customer reports of a known issue causing Outlook for Microsoft 365 to freeze and crash right after opening.Īccording to a new support document published by Redmond on Thursday, these Outlook desktop client crashes will be automatically logged and can be confirmed by checking the Windows Event Viewer Application Log for Event 1000 or Event 1001.
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